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This privacy policy has been updated to account for GDPR legislation on the 25th April 2018.

Privacy & Personal Data Protection Policy

This privacy policy sets out how we use and protect any information that you give fax.co.uk when you setup or use our service.
fax.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our service, then you can be assured that it will only be used in accordance with this privacy statement.

fax.co.uk is registered with the Information Commissioner and complies with the requirements of the General Data Protection Regulation (GDPR) with regard to the collection, storage, processing and disclosure of personal information and is committed to upholding the Act's core Data Protection Principles.
For more information on GDPR see the Information Commissioner's website.

Information collected by our account sign-up process and whilst conducting our business will be used only for the purposes of running our service and the specific facilities therein.
We collect company details in the course of our business in order to send bills and progress billing problems including phone, fax numbers and email addresses. Customer information is stored for as long as the account remains open.
We also collect customer-usage information including message-destination fax, email and mobile numbers, time, date and duration information which is used to generate usage-related billing and identify the item on the customers bill.

Outgoing customer faxes are stored briefly for processing, the images deleted as soon as the fax delivers. The original email that generated the image is stored for 4 days in case it's required for technical support when we have reports of incorrect fax deliveries.

Incoming customer faxes are delivered as an image attached to an email. The images are also stored in case access is required by the customer via our encrypted (SSL) website.
(Our servers are located within the EU, in this case (specifically Dublin) however portability is part of the system design and they can be relocated to within the UK at very short notice if Brexit has unforeseen complications).

Customer passwords are stored in an encrypted format. No passwords are visible to us in any format.

We never sell or pass-on customers information or their usage information to another person or company.

We do not send any marketing information unless specifically requested on an individual basis.

Customers are required to consider GDPR implications whenever using our services as noted in the terms and conditions.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

fax.co.uk does not use cookies or tracking on our website.

You may request details of personal information which we hold about you under GDPR. If you would like a copy of the information held on you please write to "fax.co.uk Mill Cottage, Horsey, Great Yarmouth. NR29 4EE"
If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

fax.co.uk may update this policy from time to time.

 

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